policy

Tweenip z. s.
Legal form: registered association / spolek
Company ID / IČO: 23535512
Registered office: Uralská 689/7, 16000 Praha
Date of registration: 30 July 2025
Registered at: Municipal Court in Prague, section L, file 80815
Data box: n8kvkr8
Veřejné zdroje uvádějí také, že Tweenip je aplikace „from parents, for parents“ a pomáhá objevovat playgrounds, cafes, outings and events for kids. 
Níže je rovnou anglická verze pro web.

Privacy Policy
Effective date: 30.7.2025
This Privacy Policy explains how Tweenip z. s. collects, uses and protects personal data when you use the Tweenip website, mobile application and related services.
Tweenip is a service created by parents for parents. It helps families discover child-friendly places, activities, trips, cafés, restaurants, playgrounds, events and other places suitable for families with children.
1. Data Controller
The controller of your personal data is:
Tweenip z. s.
Registered association
Company ID: 23535512
Registered office: Uralská 689/7, 16000 Prague, Czech Republic
Registered at the Municipal Court in Prague, section L, file 80815
Data box ID: n8kvkr8
E-mail: info@tweenip.cz
In this Privacy Policy, “Tweenip”, “we”, “us” or “our” refers to Tweenip z. s.
2. What personal data we process
Depending on how you use Tweenip, we may process the following categories of personal data:
Account and contact data
This may include:
your name or nickname,
e-mail address,
telephone number, if used for registration or account verification,
login information,
information provided in your user profile,
communication you send to us.
User-generated content
If you actively use Tweenip, we may process content that you submit to the service, such as:
places added by you,
comments,
ratings,
reviews,
updates to existing places,
photos or other content uploaded by you,
suggestions, corrections or reports submitted through the app.
Please do not upload content that contains personal data of children or other people unless you have the necessary permission to do so.
Technical and usage data
When you use the website or app, we may process technical information such as:
IP address,
device type,
operating system,
app version,
browser type,
language settings,
approximate location derived from technical data,
logs, crash reports and diagnostic data,
information about how you use the app or website.
Location data
Tweenip uses a map and location-based features. If you allow location access on your device, we may use your location to show places, activities or events near you.
You can disable or change location access at any time in your device settings.
3. Why we process personal data
We process personal data for the following purposes:
To provide the Tweenip service
We use personal data to operate the website, mobile app, map, user account, saved places, added places, comments, ratings and other app features.
The legal basis is the performance of a contract or steps taken before entering into a contract.
To show relevant places and activities
We may use your data to display relevant child-friendly places, trips, events, activities and services.
The legal basis is our legitimate interest in providing and improving the service, or your consent where required, for example for precise location access.
To manage user accounts
We process account data to allow registration, login, authentication, account management, security checks and account-related communication.
The legal basis is the performance of a contract.
To communicate with users
We may use your contact details to respond to your questions, provide support, resolve technical issues, notify you about important service changes or handle your requests.
The legal basis is the performance of a contract, our legitimate interest or compliance with legal obligations.
To improve and secure the service
We may use technical and usage data to improve the app, fix bugs, analyse performance, prevent misuse, protect the service and keep Tweenip safe.
The legal basis is our legitimate interest in maintaining and improving the service.
To send newsletters or marketing communication
If you subscribe or give us consent, we may send you news, tips, information about new features, family-friendly activities, partner offers or other updates related to Tweenip.
You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us.
4. Children’s data
Tweenip is intended mainly for parents and adults who are looking for places and activities suitable for children. We do not knowingly collect personal data directly from children without the consent of a parent or legal guardian.
If you believe that a child has provided us with personal data without appropriate consent, please contact us at [insert e-mail]. We will review the situation and delete the data where appropriate.
5. Who we may share personal data with
We may share personal data only when necessary and only with trusted recipients, including:
hosting and cloud service providers,
app and website development providers,
analytics and diagnostics providers,
e-mail and communication service providers,
payment service providers, if payments, tickets, memberships or paid services are introduced,
IT support providers,
legal, accounting or tax advisors,
public authorities, if required by law.
Where these providers process personal data on our behalf, they do so only under our instructions and under a data processing agreement.
6. Third-party services
Tweenip may use third-party tools and services to operate, analyse, secure or improve the app and website.
These may include, for example:
hosting providers,
analytics tools,
crash reporting tools,
authentication providers,
e-mailing tools,
payment providers,
app store providers such as Apple App Store and Google Play.
Recommended to specify before publishing:
Please add the exact services used by Tweenip, for example Firebase, Google Analytics for Firebase, Sentry, RevenueCat, Stripe, Comgate, Smartlook, Meta Pixel, Mailchimp, Ecomail or any other tool actually used.
7. International data transfers
Some providers may process data outside the European Union or the European Economic Area.
If personal data is transferred outside the EU or EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions or other mechanisms required by applicable data protection law.
8. How long we keep personal data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
In general:
account data is kept for as long as your account exists,
user-generated content may remain visible while it is part of the Tweenip service, unless deleted or anonymised,
communication data is kept for as long as needed to handle your request,
technical logs are kept for a limited period necessary for security and diagnostics,
accounting and tax data is kept for the period required by law,
data processed based on consent is kept until the consent is withdrawn or for the period stated when the consent was given.
After the relevant retention period, we delete or anonymise the data.
9. Cookies and similar technologies
Our website and app may use cookies or similar technologies to:
ensure basic functionality,
remember user preferences,
measure traffic,
analyse how the service is used,
improve content and user experience,
provide marketing or personalised communication, if you give consent.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
10. Your rights
Under applicable data protection law, you have the following rights:
the right to access your personal data,
the right to correct inaccurate data,
the right to request deletion of your data,
the right to restrict processing,
the right to object to processing based on legitimate interest,
the right to data portability,
the right to withdraw consent at any time,
the right to lodge a complaint with a supervisory authority.
In the Czech Republic, the supervisory authority is:
Office for Personal Data Protection
Úřad pro ochranu osobních údajů
www.uoou.cz
11. How to contact us
You can contact us regarding privacy or personal data protection at:
[insert contact e-mail]
You may also contact us by post at:
Tweenip z. s.
Uralská 689/7
16000 Prague
Czech Republic
12. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or destruction.
Access to personal data is limited to persons who need it to operate, maintain, develop or support the Tweenip service.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, especially if we change the app, website, technologies, legal requirements or the way we process personal data.
The current version will always be available on the Tweenip website or in the app.